E&O New Asian
  • Cincinnati, OH, USA
  • Full Time

Reports to: All managers and trainers

Job summary: Responsible for the initial greeting and seating of guests. Answering phones, taking messages and reservations, maintaining an accurate wait if necessary, and bidding goodbye to all guests.

Essential Functions:

  • Determine proper reservations to be accepted for each shift according to standing operation procedure.
  • Take all reservation calls and record necessary information.
  • Confirm applicable reservations according to standing operating procedure.
  • Seat the restaurant in an evenly and orderly manner such that guests are distributed evenly among guests and that the dining room appears filled at all times.
  • Maintain an accurate head count of guests seated in each station.
  • Completely fill out all sections of telephone message pad and ensure correspondence to appropriate individual within 10 minutes of the call.
  • Periodically ensure the front door is wiped down and clean.
  • Maintain cleanliness and organization of host desk and waiting area throughout the shift.
  • Efficiently arrange tables appropriately for each party.
  • Manage the patio area accordingly.
  • Master the restaurant's paging system and/or headsets in addition to restaurant telephone system within 2 days.
  • Must be willing and able to meet individual restaurant requirements in the following when the restaurant is on a wait:
    o Accurately quote wait time within 5 minutes
    o Efficiently assign tables appropriate for parties being seated
    o Accurately fill out and maintain host/hostess control sheet
    o Anticipate needs of scheduled special parties
    o Communicate seating needs to service, bus and other host staff
    o Cordially inform the guest about where to wait and how wait system works
  • Showcase ability to multitask, work efficiently under pressure, and maintain calm conduct at all times.
  • Notify problems to management immediately while maintaining professional etiquette
  • Relate to guests pleasantly with good humor and effective communication.
  • Complete all side work when and as assigned.
  • Refrain from smoking for the duration of the shift.

 

Accountabilities:

  • Acquire and wear appropriate uniform as prescribed in the training manual
  • Ensure maintenance and cleanliness of uniform
  • Maintain a well-manicured appearance as an individual who reflects the established image of the restaurant
  • Conduct a team-player mentality
  • Follow supervisor's instructions
  • Exhibit ability to work in a frequently stressful environment
  • Read and be accountable for the information in the E+O employee handbook

Qualifications Standards:


Must provide a minimum of 1-year full service restaurant experience or the equivalent. Must have accurate mathematic skills. After training, must be able to pass an exam in English 90% or better in each of the following:

  • Menu and specials
  • Individual restaurant orientation material during rules and philosophies
  • Information contained in press kit on all E+O
  • Restaurant layout including table numbers and station numbers
  • Meet personal schedule requirements punctually
  • Be warm, sincere, and outgoing in personality
  • Master English language sufficiently to communicate effectively
  • Provide a persona compatible with established image of restaurant
  • Respond to the needs of difficult guests with patience and courtesy
  • Accept constructive criticism
  • Get along with co-workers
  • Stand for long periods of time while on duty
  • Move safely throughout all areas of the restaurant
  • Work amidst noise in confined crowded space
  • Work with and account for large sums of money
  • Assist busboys with the cleaning and resetting of tables
  • Move chairs, transport high chairs and/or booster seats to table when necessary
  • Work nights, weekends, and holidays

Work Rules/Unacceptable Performance

  • Theft or unauthorized removal of company property, including food or beverage.
  • Eating or drinking certain unauthorized items during shift.
  • Being under the influence of illegal drugs, alcohol, or other mood altering substances while on the job. Possession and/or distribution of illegal drugs or weapons.
  • Storage of unauthorized items in personal locker.
  • Resorting to any physical violence or harassing behavior.
  • Suggesting, hinting, conniving, or questioning guests regarding gratuity. Must notify guests of any automatic gratuity.

Failure to abide by these and other conditions of employment of the company set forth elsewhere can subject an employee to disciplinary action including termination. Accessibility varies by location.
If you need any accommodation form the Company to enable you to perform essential job functions, please let as know at time of hire.

E&O New Asian
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